Refund policy

Return & Exchange Policy

At 1OAK Scrubs, we want you to love what you wear on shift. If something isn't right, we're here to help.

Exchanges We accept exchanges for unworn, unwashed items in original condition within 14 days of delivery. If you need a different size or color, contact us at orders@1OAKLLC.com and we'll get you sorted.

Returns For hygiene reasons, we do not accept returns on worn or washed items. Unworn items in original condition may be returned within 14 days for store credit.

Damaged or Incorrect Items If you received a damaged or wrong item, contact us within 7 days of delivery and we'll make it right at no cost to you.

How to Start an Exchange or Return Email us at orders@1OAKLLC.com with your order number and reason for the exchange or return.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@1oakllc.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If more than 15 business days have passed since we’ve approved your return, please contact us at orders@1oakllc.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.